Effective Date: 8/1/2025
We want you to love your purchase! Because each item is handmade, please read this carefully so you know what to expect.
A Note About Handmade Items
All of our dice are crafted by hand. This means every piece is unique — small variations or tiny imperfections (like slight shifts in color or micro-bubbles) are part of their charm and not considered defects. If you have any concerns about what to expect, feel free to reach out before ordering.
Cancellations
You may request to cancel an order within 24 hours of purchase.
After that, we usually begin preparing your order, so cancellations might not be possible.
Returns and Exchanges
Contact us within 14 days of delivery if there’s a problem with your order.
Ship items back within 21 days of delivery if we approve a return.
Buyers are responsible for return shipping costs. Items must be returned in their original condition.
Non-Returnable Items
Because of the nature of these items, we can’t accept returns for:
Custom or personalized orders
Digital downloads
Items on sale
Damaged or Defective Items
If your item arrives damaged or defective (beyond normal handmade variations), please contact us right away — photos help! We’ll work with you to make it right, whether that’s a replacement, refund, or another solution.
Refunds
Refunds are issued once we receive the returned item in its original condition. Refunds will be processed through the original payment method (Stripe). Shipping costs are non-refundable.
Questions?
If you have any questions about returns or refunds, email us at admin@relicandruindice.com